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Getting Help
If they are unable to deliver, your postman or woman will often leave a "something for you" card however these are not always available and can easily be lost or misplaced. The card explains why Royal Mail were unable to deliver, and tells you how to arrange redelivery or collection.
You can arrange redelivery quickly and conveniently direct from you computer or phone, either to your own address, to you local post office branch or to another address in your postcode area.
You can find details of you local delivery or enquiry office by phoning the dedicated delivery office information line on 08456 050 767. This automated service will give you the address of your local delivery or enquiry office, as well as opening hours.
You will need to provide the first line and postcode of the delivery address.
What to do Next
Letterboxable Items
If you have waited 7 working days from receipt of our despatch email please contact us using the 'Ask a Question' link on the item listing. We will need the following points confirming:-
· Your full delivery address including postcode.
· That you have checked with neighbours and other occupants at the delivery address.
· Your contact phone number.
· You agree to return to us, at our cost, any replacement items which subsequently turn up.
· You agree that we can pass your details to Royal Mail and that you will respond to enquiries from them.
Non-Letterboxable Items
If you have waited 10 working days from receipt of our despatch email please contact us using the 'Ask a Question' link on the item listing. We will need the following points confirming:
· You have visited your local Royal Mail Delivery Office or Enquiry Office (Not the Post Office)
· Your full delivery address including postcode.
· That you have checked with neighbours and other occupants at the delivery address.
· Your contact phone number.
· You agree to return to us, at our cost, any replacement items which subsequently turn up.
· You agree that we can pass your details to Royal Mail and that you will respond to enquiries from them.
What we will do
Where you have confirmed in writing that your item has not been received and all of the above information has been provided we will arrange a replacement item.
Royal Mail will not allow claims until 15 working days have passed from dispatch and we reserve the right to wait until this time has passed before we replace lost items.
Sadly instances of fraud are on the increase because of this the cost of fraud has to be passed on to all buyers in the form of higher costs.
Also meaning all reports of lost items will be reported to Royal Mail who may contact you to confirm the circumstances of the loss.
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0151 207 1400
£0.00
Free Delivery Over £100
Over 30 Years Experience
Excellent Customer Service
Dewalt & Makita Service Centre
